Refund policy

Custom Orders:
Please note that sales of made to order, customised or personalised items are final, and cannot be returned or exchanged.

Local Orders

We accept for exchange, un-used items in the condition received/purchased and its original packaging, from becawax.co within 7 days from the date of purchase on all domestic orders. Cost of returns will be borne by the Customer.

We only offer a refund if the product is defective.

Please note that Custom Orders are non-refundable.
International Orders

International orders are not eligible for returns unless the product is defective. Kindly contact sales@becawax.com, within 3 days of receipt to discuss options of refund/exchange. Any shipping charges applied to the order will not be refunded.

Please note items must be un-used and in the condition received/purchased and its original packaging, from becawax.co. Cost of returns will be borne by the Customer.

Please note that Custom Orders are non-refundable.